Channels
Your AI shows up where your team already talks
Deploy agents to Slack, Telegram, WhatsApp, email, SMS, or web chat. One agent, every channel — no new apps to install, no new habits to build.
Why Multi-Channel
One agent, everywhere
Zero friction adoption
Your team doesn’t need to learn a new tool. The agent joins conversations already happening — in Slack threads, Telegram groups, email inboxes, and WhatsApp chats.
One agent, consistent everywhere
The same agent with the same knowledge, memory, and personality responds regardless of channel. A question asked in Slack gets the same quality answer as one asked over email.
Bring your own infrastructure
Each channel connects through your own accounts and tokens. You control the Slack bot, the Telegram bot, the WhatsApp number. Conduity routes messages — you own the endpoints.
Channels
Supported channels
Slack
Install the Conduity Slack app. Agent responds to @mentions and DMs. Replies are threaded.
- File attachments in both directions
- Full conversation context across threads
- Best for: engineering teams, cross-functional collaboration
Telegram
Create a bot via @BotFather (30 seconds). Paste the token. Webhook registered automatically.
- Works in private chats and group conversations
- No server configuration needed
- Best for: developer communities, international teams
Connect via Meta Business Suite. Supports text, images, and document attachments.
- Official WhatsApp Business API
- Conduity handles webhook verification
- Best for: customer support, field teams
Auto-generated inbound email address. Thread context maintained across the email chain.
- Incoming emails converted to agent messages
- Responses sent as email replies
- Best for: external support, client communication
SMS (Twilio)
Connect through your Twilio account. Inbound texts routed to the assigned agent.
- Provide Twilio Account SID, Auth Token, and phone number
- Webhook registered automatically
- Best for: notifications, field workers, simple Q&A
Web Chat
Built-in web chat available on every plan. Full-featured with markdown, file attachments, and streaming.
- Available immediately when you create an agent
- Customizable branding on Team plan
- Best for: internal teams, product demos, embedded support
Setup
Deploy to any channel in 5 minutes
Go to Channels > Connect Channel
Select your channel type from the list.
Follow the setup guide
Enter credentials, tokens, or complete OAuth. Conduity provides step-by-step instructions and direct links.
Assign an agent
Choose which agent responds on this channel.
Start messaging
Send a message and your agent responds. No DevOps required.
Architecture
Multi-channel message routing
When a message arrives from any channel, Conduity normalizes it into a standard format and routes it to the assigned agent. The agent processes it with full context (memory, knowledge base, integrations) and the response is delivered back through the originating channel.
Every interaction — regardless of channel — feeds into the same conversation history and memory. If someone asks a question over Slack on Monday and follows up via email on Wednesday, the agent remembers the context.
Responses are automatically formatted for the channel: rich text with blocks for Slack, professional formatting for email, markdown for Telegram, plain text for WhatsApp, and concise text for SMS.
Plans
Limits by plan
| Feature | Free | Pro | Team | BYOK |
|---|---|---|---|---|
| Channels | 1 (web only) | 3 | Unlimited | Unlimited |
| Messages / month | 50 | 2,000 | 10,000 | Unlimited |
Deploy to your first channel in 5 minutes
Web chat on all plans. Add Slack, Telegram, WhatsApp, email, and SMS on Pro and above.
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