Knowledge Base
Your agent answers from your docs, not from the internet
Upload PDFs, markdown files, web pages, and Notion databases. Your agent searches them automatically and gives answers grounded in your actual content — not training data.
Why Knowledge Base
Answers grounded in your content
Answers you can trust
When you ask "What’s our return policy?" the agent finds the answer in your uploaded policy document. It cites the source, not a hallucination.
Automatic retrieval
You don’t need to tell the agent which document to look at. Ask a question and the agent searches your entire knowledge base using vector similarity, finds the most relevant sections, and synthesizes an answer.
Always up to date
Update a document and the changes are available immediately. Sync from Notion and your knowledge base stays current with your wiki. No retraining, no waiting.
How It Works
Upload, process, retrieve
Upload
Drag and drop files (PDF, Markdown, text, HTML, Word, CSV), paste a URL, or sync from Notion.
Processing
Conduity extracts text, chunks the document into overlapping segments, generates vector embeddings, and indexes them in pgvector.
Retrieval (RAG)
When your agent receives a message, it generates an embedding for the query, searches for semantically similar chunks, includes the top results as context, and generates a grounded response.
Use Cases
Knowledge base in action
Internal support agent
Upload your employee handbook, IT guides, and HR policies. New hires ask the agent instead of searching through a maze of documents.
Customer support with product docs
Upload help center articles, API documentation, and FAQ. Deploy the agent on web chat or email as a first-line support responder.
Engineering team knowledge
Upload architecture docs, runbooks, postmortem reports, and API specs. Developers ask the agent instead of searching Confluence.
Sales enablement
Upload case studies, competitive battlecards, and pricing guides. Sales reps ask the agent for quick answers during calls.
Access Control
Agent-level access control
By default, every document in the knowledge base is available to every agent. This is the simplest setup and works for most workspaces.
On the agent edit page, you can check/uncheck which documents each agent can access. A support agent sees help docs. A dev assistant gets architecture docs. A sales agent accesses battlecards.
Documents can be marked as “available to all agents” — even when individual agents have restricted access. Useful for company-wide knowledge like brand guidelines.
Plans
Limits by plan
| Feature | Free | Pro | Team | BYOK |
|---|---|---|---|---|
| Knowledge documents | 5 | 50 | Unlimited | Unlimited |
| Max file size | 5 MB | 25 MB | 100 MB | 100 MB |
| Notion sync | ||||
| Per-agent access |
Upload a doc. Ask a question. Get a real answer
5 documents on the free plan. 50 on Pro. Unlimited on Team and BYOK.
Try It Free